No this isn't going to be a rant post. It's more me trying to put my thoughts into words about how eBay is failing to handle things to make it a better site for sellers. I'm going to attempt to put these into points because I do want to develop this further elsewhere. I do think the issues I am seeing affect not only sellers but buyers. Because of the way sellers have been treated, there are far less and they are less willing to work with buyers.
There are several issues that I see not only myself but others discussing. One has been talked about but I've yet to see it from the end result of the change.
My first concern is something I've realized over time. For a long time now a vocal number of people have been knocking eBay sellers claiming they are bad. Now I will be the first to admit there were people selling on eBay who were not good. But I believe the majority of eBay sellers did not fall in this group.
I realize that there will always be someone who bitches, and with the internet they can get lots of attention. What is the real problem with this is that eBay took up this belief and promoted it. They went on and on about how since sellers are bad they are not going to let sellers leave negative or neutral feedback.
Did this solve the problem? I don't think so. First, bad sellers will continue to make up fake accounts and build up positive feedback so then they can rip off sellers. Also many of these people also use other venues like Live Journal and bulletin boards to continue to rip people off. As someone who never ever used feedback to manipulate others, I found it offensive to see the number of people who claimed sellers did this. And even more troublesome that eBay was also saying this. I don't remember ever as a buyer having a seller do this to me. So I do not think it was the major problem that was claimed. There were better ways to deal with those sellers than punishing all sellers and putting out negative information that ruined the ability for many to sell on eBay. I still wonder as a company how could they have afforded to do that? Why are they as a business putting down those who are the backbone, the source of income?
This leads to the second problem created by eBay. The inability to tell anything from Feedback any more. I won't get into troll buyers who purposely bid in order to cause problems for sellers. Yes this is a real problem that is not being dealt with. But the thing I want to write about is the fact that there is no longer a way to tell if a buyer is a flake or just someone who might be having a problem at the moment but normally pays timely. This was expected but I don't think I realized just what a problem it would be.
This is the outcome of the lack of negative and neutral feedback. As a seller, it helped a lot to be able to see it. If there wasn't any I was more willing to attempt to communicate with the buyer in hopes they would pay me. I would delay filing unpaid bidder disputes. If I saw they were a flake I had no problem blocking them from buying more, relisting my item and proceeding to collect back my fees.
Right now I have an item that has not been paid for. It has been four days and according to eBay rules I should be able to start filing for Unpaid Bidder. But their system isn't letting me even though it says I have to wait till 11/2, which is today. Beyond this, the guy's feedback is 100% and I have no way of telling if he is a flake or is having problems. This makes it much harder for me as a seller to do a good job and treat customers well. I guess this is the outcome of the very bad decisions made by eBay.
Thank you for reading this. I've been wanting to speak about these things but it's taken till now to do it in a fashion that made sense and was not a rant.